The actions of your attorneys are the first step in establishing a reputation for top-notch client service. If your attorneys deliver excellent client service. your firm is already well on its way to a ranking. However, this excellence needs to be firmwide; five great partners will not be able to establish a firmwide reputation for exceptional client service if 45 other partners are delivering poor client service. Chambers has compiled a valuable list of the top five client service qualities noted by interviewees. Emphasizing these qualities with both attorneys and professional staff will allow you to be a leader in this area. Read More
